Learn how to manage your emotions at work with Hiding what we feel, Faking what we don't by Dr Sandi Mann.
How often have you found yourself smiling through gritted teeth, agreeing politely when you'd rather yell 'no', or promoting the official company line even when it conflicts with your feelings?
In this eye-opening book, business psychologist Sandi Mann shows how at least a third of our time at work involves managing our emotions. This may mean feigning enthusiams or interest what we do not feel, or hiding boredom and frustration that we do feel.
Whether it entails hiding what feel or faking what we don't, emotion management can result in 'emotional labour' - a very cause of stress in today's corporate climate.
Author: Dr Sandi Mann Phd Dr Sandi Mann is a business psychologist based at the University of Central Lancashire, England. She is author of the Mann Emotional Requirement Iventory, Psychology Goes to Work and Managing Your Boss.
